Terms of Service

The Website Terms of Use and the following terms and conditions apply to purchases using the Slim By Nature Web Store.

Shipping

(a) Shipping Policies and Rates

Orders within Australia: Item/s are dispatched within 1-2 business days after receipt of the order unless communicated differently.
International Orders: Please allow 4-10+ weeks for delivery, due to customs delays.
Express post: Orders usually arrive within 1-3 working days.

(b) Shipping options available at checkout:

$15.00 Express Post (within Australia) — please allow 1-3 working days for delivery.
Flat rate of $30.00 for all International Orders.

(c) Our main courier is Australia Post, however other courier services may be used from time to time. It is not possible to specify a preferred carrier when placing your order.

International Orders

Please note — some items may be confiscated by customs within your own country. Slim By Nature takes no responsibility for the actions of others (customs or postal service) and cannot be held responsible for a parcel that gets lost or confiscated.

Guarantees

Slim By Nature offers no guarantees.

Please Note: E-books (RRP $49.95), online courses and other digital products are NOT eligible for refunds after they have been accessed.

Digital Content Licence

Upon your payment of our fees for digital content, we grant you a non-exclusive, non-transferable licence to use the digital content for your personal, non-commercial use, subject to and in accordance with the terms of this agreement.

Restrictions

You agree not to infringe the rights of the digital content's copyright owner (Slim By Nature) and to comply with all applicable laws.
You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the digital content.
You acknowledge that the digital content embodies the intellectual property of Slim By Nature and is protected by law.

Return/Refund Policy

Slim By Nature will not issue Returns/Refunds or credits for change of mind or incorrectly ordered purchases. All sales are final.

It is the responsibility of the client to seek professional medical advice prior to commencing any detox program. No refunds will be issued for the advice provided after purchasing any products.

Faulty, recalled, damaged or partially used products will be addressed and assessed on a case by case basis.

For returns, please send to:

Slim By Nature Pty Ltd
Unit 12, 6-8 Grice Avenue
Paradise Point, QLD 4216
AUSTRALIA

Cancellation of Events

All Slim By Nature event tickets, once purchased are non-refundable.

SBN Rewards Program

The SBN Rewards program allows eligible customers to earn points on purchases, account actions, and referrals. By participating, you agree to the following terms:

Earning Points

Points are earned at a rate of 1 point per $1 AUD spent on eligible purchases
Bonus points may be awarded for account creation (50 points), leaving a review (25 points), setting your birthday (100 points), downloading the SBN Life app (50 points), and successful referrals (200 points)
Points are credited to the email address associated with your SBN account
Points have no cash value and cannot be transferred between accounts

Redeeming Points

Points may be redeemed for discount codes: 100 points = $5 off, 200 points = $10 off, 500 points = $25 off
A minimum order of $49 AUD is required to use a rewards discount code
Discount codes are single-use and expire 90 days after generation
Discount codes cannot be combined with other promotions unless stated otherwise

Membership Tiers

Member: 0+ lifetime points earned
Silver: 500+ lifetime points earned (includes early access to sales)
Gold: 2,000+ lifetime points earned (includes free shipping on all orders)

Referral Program (Give $20, Get $20)

Existing customers may generate a unique referral code to share with friends
The referred friend receives $20 off their first order with a minimum spend of $149 AUD
The referrer receives a $20 discount code and 200 bonus points when the friend completes their purchase
Referral codes expire 90 days after generation
Self-referrals are not permitted and will not be honoured
One referral reward per unique friend (same email address)

General

Slim By Nature reserves the right to modify, suspend, or terminate the Rewards program at any time with reasonable notice
We reserve the right to cancel points or rewards obtained through fraud, abuse, or violation of these terms
Points balances may be adjusted if awarded in error

Questions

If you have any questions, please contact us at info@slimbynature.com.au.